Privacy Policy

At ChefMedia, we take your privacy seriously. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our service. We use your data to provide and improve our service, and by using our service, you agree to the collection and use of information in accordance with this policy.

We collect several different types of information for various purposes to provide and improve our service to you. The types of data we collect include:

• Personal Data: Email address, first name, last name, phone number, billing address, business information
• Usage Data: Information on how you use our service, including pages visited, time spent, and actions taken
• Social Media Data: Content and analytics from connected social media accounts, including Instagram and Facebook Page direct messages when you use Inbox
• Device Information: Browser type, IP address, device type, and operating system

ChefMedia is operated by CHEFMEDIA LLC. When a restaurant connects Instagram or a Facebook Page, ChefMedia can read and send direct messages for that account so the restaurant can use Inbox.

Inbox shows direct messages sent to the connected Instagram professional account and to the connected Facebook Page. When someone on the restaurant account writes a reply, ChefMedia sends that reply through Instagram or the Facebook Page. We use the message content to show the conversation and to send the reply. We do not sell message content, and we do not use it to advertise to the person who sent the message.

ChefMedia asks Instagram or Facebook for the conversation when someone opens Inbox, and sends the reply text when someone presses send. We keep the connection (the account and the access token) so those requests can be made. We do not keep a separate copy of the message history in ChefMedia. The messages stay on Instagram or Facebook.

People invited to that restaurant account can open Inbox. Owners and Editors can read messages and send replies. Viewers can read messages and cannot send replies. Only an Owner can connect or disconnect Instagram and Facebook. ChefMedia staff can open a restaurant account only when needed to run the service or to help with a support request.

An Owner can disconnect at any time. In ChefMedia, open Integrations and press Disconnect on the Instagram account or Facebook Page. Disconnecting removes the saved connection and stops Inbox from reading or sending messages for that account. You can also remove ChefMedia in the Instagram or Facebook settings for that account. To ask us to delete the ChefMedia account and the saved connection, use the contact page. Messages that already exist on Instagram or Facebook stay there until you delete them in those apps.

ChefMedia is a service of CHEFMEDIA LLC. When a restaurant owner opts in, we collect the mobile phone number they give us and send service texts about that ChefMedia account. These texts are for the owner, plus a one-time invite when the owner asks us to text a staff member a link to join the restaurant account. We do not text guests to ask for reviews or to promote the restaurant.

We use the mobile number to send:

• Trial onboarding texts, including the welcome and steps to connect the restaurant
• Post previews and approval requests
• Google review reply drafts for the owner to approve, rewrite, or skip
• Billing and account notices, including a checkout link near the end of a trial
• A one-time staff invite, when an owner gives us a teammate's mobile number so we can text a join link. That text tells them how to opt out. We do not add that number to marketing.

You opt in on the website form at https://chefmedia.ai/#text-me. The form asks for the restaurant name and mobile number and includes a consent checkbox. You must check that box before we send texts. You can also opt in by text-to-join: texting a join keyword to the ChefMedia number when we offer one. Checking the box, or texting to join, is your consent to receive these messages. The program is described in the SMS Terms.

Message frequency varies. During a trial, that is often a few texts a week, plus billing and account notices. Message and data rates may apply.

Reply STOP to opt out. We also treat STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT as opt-out. After you opt out, we do not send further texts to that number unless you opt in again. Reply HELP for help. You can also email contact@chefmedia.ai or use the contact page.

A messaging provider delivers these texts and processes the phone number only to send and receive the messages you agreed to.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

ChefMedia uses the collected data for various purposes:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our service
• To monitor the usage of our service
• To detect, prevent and address technical issues
• To fulfill any other purpose for which you provide it

ChefMedia will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Usage data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access information we hold about you
• The right to request correction of any inaccurate personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided at the end of this policy.